You can't automate a process you don't understand
Buying an AI tool before mapping the process it touches usually adds a step instead of removing one.
Blog
Notes on AI, automation, and mapping a business before you build
Where AI pays in a small service business (and where it doesn't)
Most small businesses don't need more AI, they need to stop leaking time in the same three or four places.
The State of AI Agents in 2026
Analyzing the shift from chatbots to autonomous agents and what it means for business automation.
Beyond RPA: Next-Gen Workflows
Why traditional RPA is dying and what intelligent automation looks like in practice.